Refund policy

Effective Date: February 2, 2026
Company: RIF Legacy LLC
Address: 30 N Gould St Ste N, Sheridan, WY, 82801, USA
Email: info@elvacosmetics.com
Website: https://elvacosmetics.com

1. Overview

At ELVA Cosmetics, customer satisfaction is important to us.

If for any reason you are not completely satisfied with your purchase, we are here to help. Please review the following terms carefully to understand our return, exchange, and refund procedures.

2. Eligibility for Returns

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging
  • The return request must be made within 30 days of delivery
  • Proof of purchase is required

We cannot accept returns for:

  • Used, opened, or damaged items
  • Final-sale or non-returnable items
  • Gift cards or digital products
  • Promotional or clearance items

3. Return Process

To initiate a return:

  1. Contact our support team at info@elvacosmetics.com with your order number and reason for return
  2. You will receive return authorization and instructions
  3. Securely ship the item to the address provided

Returns sent without prior approval may be refused.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The product arrived damaged
  • The product was defective
  • The wrong item was sent
  • A prepaid return label was explicitly provided by us in writing

Shipping fees are non-refundable. We strongly recommend using tracked shipping for all returns.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 7 days of delivery
  • Provide clear photos of:
    • The product
    • The packaging
    • The shipping label

We will review your case and offer a replacement or refund where appropriate. In some cases, we may require the item to be returned before issuing a refund or replacement.

6. Refunds

Once your return is received and inspected:

  • You will receive an email notification
  • If approved, your refund will be issued to the original payment method
  • Refund processing time: 5–10 business days

Rejected returns will be sent back to the customer at their expense.

7. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account
  2. Contact your payment provider
  3. If still unresolved, email info@elvacosmetics.com

8. Exchanges

We do not offer direct exchanges.

To receive another item, please return the original purchase and place a new order.

9. Cancellations

Orders may only be canceled before fulfillment begins.

Once a tracking number is generated, cancellation is no longer possible. Contact info@elvacosmetics.com immediately for cancellation requests.

10. Lost or Undelivered Orders

If your order is lost or significantly delayed:

  • Contact info@elvacosmetics.com with your order number
  • A carrier investigation will be initiated
  • Replacement or refund will be issued after confirmation

Incorrect or incomplete shipping addresses are the customer’s responsibility.

11. Policy Abuse Prevention

To protect our business, we reserve the right to:

  • Deny refunds in cases of suspected abuse
  • Refuse unauthorized or excessive returns
  • Reject items that are altered, used, or damaged

12. Contact Us

For questions regarding this policy, contact:

RIF Legacy LLC
30 N Gould St Ste N, Sheridan, WY, 82801, USA
info@elvacosmetics.com
https://elvacosmetics.com

Last Updated: February 2, 2026